Hi there, we are Oliver & Alejandra James, we are the co-founders of Ali+Oli. This is our family business and these are our daughters, Isabela, Penelope, and Natalia. We run our small business from Coral Gables, Florida, which is a suburb of Miami, and we started our baby product business in 2007, when these girls were just babies.
We have experienced all of the ups-and-downs of parenting just like you have, and we know what you expect when you buy a baby product. This is what is behind our passion in creating the high-quality baby products you receive when you purchase from our brand.
Even though our girls are grown now, we still find great joy in seeing our products being used by young families and their adorable babies.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of intricateservices.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of intricateservices.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestsellers-high-ticket.sellviastore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestsellers-high-ticket.sellviastore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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These are great! I would have loved to have had these silicone pocket bibs for my first baby. We've been using these for over six months now. I only ordered one pair and they've held up great. I had expected that the button holes would begin to tear because they are not reinforced but that hasn't been the case just yet. They are easy to clean, too. Sometimes after eating, I just rinse them with hot water and the food and smears come off easily. If the food dries, a little more effort is required. I would definitely buy these again.
These are heavy enough to last. Gave them at a shower and everyone loved the sayings on them!!! They were a big hit!! I loved this kind of bib for my kids when they were little because it is easy to wash off food and use again. Less laundy!!
These bibs are a little lighter than some other silicone bibs. This is a great feature for when your baby is just starting to eat so it doesn’t make the weird ripples some of the other bibs make. I just ordered another set for my 6 month old.
I love this bib. It is so great. Also, they are easy to put on my son and easy to clean. They have many different holes for adjusting the size around his neck. So, that is great too.
Love these bibs! Easy to clean, easy to snap/button on, and not too heavy for baby. I do a quick hand wash between each Use. No food stains from blueberries or spaghetti.
Excellent bibs that catch all the stuff you don’t want getting caught in the high chair. Cleans easily. Colors are vibrant.
Our granddaughter loves it. It’s easy to clean. Perfect for her to catch her food.
These are awesome. Easy to clean, durable and tough. Would definitely recommend.
The shape of this bib is perfect - it allows baby's arms to move more easily while still catching food and keeping baby clean.
This bib is so easy to clean. It has multiple holes in the back to adjust the size so liquid and food doesn’t drop down my sons neck. He doesn’t like keeping his bibs on but he does not try to pull this bib off while eating.
So easy to clean! And that’s really all that matters when you have a baby. They fit nicely and catch the food baby drops. 10/10 would recommend. And I LOVE the simple colors & design
Cute colors, the silicone itself is a bit “sticky”. Almost impossible to put over my daughter with a little hair on her neck without ripping her hair out and buttons are a little hard to close
I really like these. So much better for baby food than cloth bibs. They’re kind of hard to wash with a sponge. You could always just buy some sanitizing wipes and wipe it down to clean it though or just rinse it with hot water.
I have a 4.5 month old that just started eating and all of his bibs were stained orange ugh! I can't believe people still purchase cloth ones. I got so many for my baby shower, but now I will only use these. They are great!
I only gave four stars because my issue is a personal one. My little man has a head full of hair and these pull his hair when I'm securing these on. I love the prints and these are made very well. Just till his first haircut I will be using a different product.
Super cute and clean up easy. Adjustable fit makes the bib snug around my baby's neck so their clothes dont get dirty, which I love. Would recommend!