My husband and I started Prefer Pets in 2006 on an afternoon drive to Victory Park in Pasadena CA, to spend a lovely Saturday with our 2 pekes, Button and ShoSho. On our way there, our boy Button escaped from the carrier that we had bought at a pet box store and proceed to play with us by running around on the floor of the car, ducking under the car seats, and finally wedging himself behind the brake pedal (Button being a tiny 3 months old at the time). Luckily, we were able to stop the car without any injury.This is when we knew we need to have a better carrier to travel safely with our 2 fur-kids.
From our first carriers, original duffel and original backpack, created with features and functions that we wished we had on that day, we have persistently evolve the designs of our bags based on feedbacks and pressure points from real customers and from our own journeys with Button and ShoSho as they grew older. Every Prefer Pets product that we make, it is with the thought of what we would want ourselves in term of mindful designs, quality material & construction, and customer service when we were buying pet products for Button and ShoSho.
Today, we proudly remain a family business and are still based in Southern California, and while our little boy and little girl are no longer with us, we are committed to continue making quality travel carriers for pets and the people who loves them, for enjoying life’s journey with their own Buttons and ShoShos.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of intricateservices.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of intricateservices.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of bestsellers-high-ticket.sellviastore.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestsellers-high-ticket.sellviastore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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I am an elderly woman who transported my dog on a 5 1/2 hour flight after going through quaranteen proceedures to be moved to Hawaii. I had not seen my 15 lb dog for 3 months and he is terrified of being in enclosed areas. I only had 1 day to introduce the medium size pet duffel to him and pray he would stay in it without tearing it to pieces. I was able to get him in within about an hour using treats and then zipped him in petting him until He fell asleep in it. The next day was the flight and he even allowed me to carry him in a front backpack position and was completely fine with it. I was extremely pleased with the duffel, plenty of room, sturdy with out being heavy, fit almost completely under the plane seat and my dog was comfortable and at ease during the flight.
This pet duffel is nothing short of AMAZING!!! I purchased it for airline travel and it is SO, SO perfect. It's incredibly convenient - and comfortable. Our dog, who is very nervous, feels super secure and safe in the bag and actually prefers to stay in it during the flight rather than come out and sit on my lap. I have traveled successfully!
I have two cats that hate duffels. I had to get them to the vet and could not face yet another duffel struggle, chase around the house, plaintive wailing, etc. I thought maybe soft-sided would work better and after days of research, I bought two different ones, put them out in areas where the cats like to sleep. They have completely ignored the other duffel. One of them crawled into this one and fell asleep within the first hour. Then the other, more dominant one found it and has adopted it as his new house - he sleeps in it, but also lounges, heads out, looking around. Clearly he is not going to share. I am having to order another one so they each have their own. It is very sturdy, well made, nicely padded carrying straps. I am so relieved to see my guys voluntarily going into a duffel.
I have purchased 2 travel bags from a different manufacturer and one was too small and the other was too big. This Natuvalle 6-in-1 carrier backpack, small was the perfect size for my 6lb ShihTzu puppy. There was enough room for him to stand and turn around easily and there's enough room for him to grow. We took our first flight on Southwest Airlines and the carrier is a little off from what the airline suggests as far as height. However, as mentioned in product features, a little push down on the support bracket and the carrier fits perfectly under the seat in front of you. I can't recommend this bag highly enough. The bag is constructed very well and comfortable for the pet and owner.
I received my product the last week of April. I intentionally waited on my review because I wanted to test it out on my dog. It is early June and I can happily write that my dog LOVES this carrier. She's so in love with it until I now finding it difficult to just put her leash on to "walk" her out the door. If she even senses I'm about to leave she quickly runs inside her carrier and waits there until it's time to leave. If I have the leash in my hand she'll curl up inside of this carrier because she has gotten spoiled with me carrying her in it. She fits perfectly in the small size bag. One day I will use it on an airplane, which is why I bought it, but so far to transport my dog is easy.
This is a great product that I forgot to write a review about and it really deserves it. I got this for my dog (7 pounds dog) . At first I used it to go on small trips like hiking or visiting friends for the weekend ( I use this as my dog's bed ) and then to travel by plane , my dog always seems to be very comfortable when he is inside. I will buy another one for my new pet. We are planning to travel again once everything goes back to normal .Note, the straps are very wide which is perfect when using it as a backpack because it does not bother your back and when traveling is very easy to carry on.
If you are moving with your cat or dog, this is a must have. Thank you!
THIS IS THE BEST EVER!
What can I say? This is one well thought out product! My girls and I love it. It is everything we wanted and much much more. I have 2 adorable Maltese that are 12yrs old. They are 10.45lbs and 12lbs. My little chubby chunks fit perfectly. Very well constructed. We are very happy. I rate this sweet dream five stars!!!
This duffel was the perfect choice. Very happy with this backpack. I definitely recommend it.
Well made, very roomy carrier that doesn't weigh a lot
It's hard to find a carrier sturdy enough for his weight that also conforms to airline standards, this duffel does. From stitching to materials used, top notch. Sturdy, thoughtful layout, comfortable to wear. I am in the process of training my cat to keep it "cool" in this duffel, and it's working. I follow directions from manufacturers, and the kitty is acclimating. :)
Sturdy. Well made. Have a dog who fits in perfectly. On the airplane, it is a bit of a squeeze to slide partway under the seat in front. Love the handles. Padding on bottom is very thin, if pet does any prolonged sitting need to add extra because there are metal bars than run under that would be uncomfortable for the dog to lay on for long.
I've got two little 5 pound Yorkies who fit perfectly in this carrier and they love it. They can go with us everywhere now. The top flap folds up so they can see us. There are several ways to carry it but my husband likes it as a crossbody so they are at his side. We took them to a farmers market last weekend and liked that they get lots of air flow-through and can look out. We have another bigger dog that I carry separately in a sling but he can fit in this carrier by himself, too. I recommend this product. Works great for us.
Very happy with my purchase. This is definitely worth the price. I would buy this again.
It’s so nice for our chihuahua!
1. Came on time 2. Packaging is great 3. Assembly ,took me less than 5 mins (Very sturdy) 4. The color is good. The mesh is amazing. Happy, my 8 year old Maltese loves it. He came in without any problem. Very spacious. I'm excited to use this for our flight! Thank you.
Great quality!
I use this for car travel and find it works well so far, it is sturdy and its easy to buckle the seat belt around it. Good size for our dog (chihuahua/terrier mix,). The room was a little less than expected.
A very sturdy and well-made carrier. However, it's not too big.
Good quality, lots of features. Doesn't quite fit all the way under an airline seat but close enough
I really love it. I've used it in the car. I had previously trained my dog to another duffel that was awkward to use. So she was used to being in one. She got right in, zipped her up, and off we went. I was pleasantly surprised how easy it is to use.Having my hands free was really nice. In the car, the seat belt loops were great. Now all I have to do is take her for her first plane ride ! The customer service is fantastic. They really care about their product and customers being happy.
Fantastic duffel. Well made and spacious. This carrier straps into the back seat easily. The extra height allows the pet to stand up and stretch a little. Opening on top allows you to pet the animal. Pad inside is soft. Good price, too.
Too big to travel by plane but very good to travel by car. Enough space inside for a small dog like a Pug.
Nice bag!
This is the one you want!!!
Nice sturdy
Very good product. My dog was comfortable. Great product, highly recommended. Also, I got a lot of compliments on the bag from people who thought it was just a duffel.
We absolutely are happy with our purchase. You won't be disappointed Thank you for your product!
Good!
I love it!! Best one we’ve had and seems that it will last a while.
Love this product!!!!!! My Pepper enjoyed it also !
Great product to take your pup along. Great product. She was comfortable, I was comfortable.