SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of intricateservices.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of intricateservices.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this bracelet as a gift for my sister, and she loves it! The jade is a lovely shade of green, and the gold leaf detail adds a special touch. The quality is excellent, making it a fantastic gift for any occasion. It's stylish, elegant, and perfect for daily wear or special events
This bracelet is an absolute favorite of mine. The green jade is soothing and elegant, while the gold leaf detailing gives it a luxurious feel. It's well-constructed and looks far more expensive than its price. It's a versatile piece that I wear often, both for casual and dressier occasions
The Hetian Jade Gold Leaf Bracelet is simply breathtaking. The green jade is vibrant, and the gold leaf adds a luxurious touch. It's so comfortable to wear, and the adjustable feature is a bonus. It looks great with both my casual and formal wear. I've already received numerous compliments and inquiries about where I got it
This bracelet is a true work of art. The Hetian Jade is of such a beautiful shade, and the gold leaf detail adds a touch of class. It’s versatile enough to complement both casual and formal wear. I appreciate the adjustable length, ensuring a perfect fit. Every time I wear it, I receive compliments – it's a definite conversation starter
I'm absolutely enchanted by this Hetian Jade Gold Leaf Bracelet. It feels luxurious on my wrist, and the adjustable lengths make it a perfect fit for any size. The jade's color is stunning, adding a touch of elegance to any outfit. It's cool to the touch, making it extremely comfortable to wear. Despite its affordable price, it exudes an expensive aura. I'm confident anyone would cherish this beautiful piece as much as I do
This jade bracelet is a true beauty. It's the perfect size and pairs wonderfully with another darker green jade bracelet I own. The craftsmanship is exquisite, and it's clear that a lot of thought went into its design. I'm thoroughly impressed with this purchase and will definitely consider buying from this line again. It's an elegant addition to my jewelry collection
I recently received this Hetian Jade Gold Leaf Bracelet as a gift, and it's been a delightful experience wearing it. The craftsmanship is top-notch, and the jade's color is both rich and soothing. It's a versatile piece that goes well with both casual and formal wear. It's lightweight, yet feels sturdy and well-made. A truly charming piece that I've received numerous compliments on